In a significant move towards expanding its AI-driven enterprise platform, Glean has raised $260 million in a Series E funding round. This latest round, which was co-led by Altimeter and DST Global, has more than doubled the company's valuation to $4.6 billion, up from $2.2 billion in February 2024. The new funding will be used to further innovate its Work AI platform, expand customer acquisition, and scale globally, according to Glean's press release on September 10, 2024.
AI-Driven Solutions for the Workplace
Founded in 2019, Glean began as an AI-powered enterprise search engine designed to connect and understand a company's data, people, and processes. Since then, it has expanded its offerings to include an enterprise AI assistant and a platform for building custom generative AI applications. The company’s solutions are designed to make AI accessible to all employees, regardless of skill level, while ensuring data security.
CEO and Co-founder Arvind Jain highlighted the company’s vision in a blog post, stating, "This is exactly what we’re building at Glean: Work AI for all." He emphasized that Glean's platform is intuitive, deeply integrated with enterprise data, and built to serve a broad range of users, from knowledge workers to support teams.
New Capabilities and Tools
As part of the company’s ongoing innovation, Glean has introduced next-generation prompting capabilities aimed at helping users of all skill levels adopt AI more easily. The platform has also unveiled embedded solutions called Glean Assist, which are designed to streamline customer support services.
Currently available for Zendesk, Glean Assist helps teams serve customers faster and more effectively. The solution for Salesforce Service Cloud is still in beta testing and is expected to roll out soon.
These tools are part of Glean’s broader strategy to enhance enterprise AI adoption, providing businesses with actionable insights and improved search functionality. Eddie Zhou, Glean’s head of AI, noted in an earlier interview that the platform's AI capabilities, particularly in search and recommendation, have the potential to transform how knowledge workers operate by uncovering valuable insights from enterprise data.
Leading the Work AI Market
Glean’s rapid growth and technological innovation have attracted the attention of leading investors. Apoorv Agrawal, partner at Altimeter, praised the company for setting the standard in generative AI at work, saying, "Glean has not only built an incredible technological solution but also a remarkable business with a growing and loyal customer base."
Rahul Mehta, managing partner at DST Global, echoed similar sentiments, emphasizing Glean's leadership in Work AI, thanks to its powerful search and retrieval-augmented generation (RAG) technology and deep understanding of enterprise data.
With the latest funding round, Glean is well-positioned to continue its upward trajectory in the competitive Work AI space. The company’s focus on generative AI solutions, along with its expanding suite of tools, promises to further enhance productivity and decision-making for enterprises worldwide.